Most companies collect feedback the way they floss: in guilty bursts, right after something goes wrong. This employee makes it a rhythm. It schedules the asks, sends them at the right moments, processes every response, and surfaces what the answers actually mean - the themes, the risks, the quotes worth keeping - so the voice of your customers becomes something you hear weekly instead of discover annually.
Feedback and NPS asks go out on a schedule you approve - the right clients, the right moments, never twice to the same person in the same window. The rhythm survives your busy seasons.
Not skimmed, not averaged into a score and forgotten: each response gets processed for what it says, and the themes across responses get named.
The unhappy client behind a polite score, the recurring complaint three clients phrased differently, the feature everyone quietly asks for: surfaced with the evidence.
Strong praise gets flagged as testimonial material, with the exact words. The feedback loop feeds your marketing as naturally as it feeds your fixes.
Your private channel opens the minute you hire. No call, no kickoff meeting, no software to install.
It studies your business and writes your Company Brief, then learns your client roster and the moments in your delivery where feedback is worth asking for.
It proposes the schedule: who gets asked what, when, and in which words. You approve it once, adjust it any time in a sentence.
Collection runs on the rhythm, every response gets processed, and nothing waits for someone to remember to check the results.
The digest lands in your channel: themes, risks, praise worth keeping, and the one thing most worth acting on - with every claim tied to real responses.
Like every Tenfold employee, this one runs one opinionated method: ask at moments that deserve an answer, read every word before averaging anything, and separate the score from the story - a nine with a warning in the comment is a warning. When the field moves, the method moves, and you do nothing to get the update. Here is the whole method.
It sends asks and reads responses through the access you grant once, in your portal's Access tab. Every outbound ask follows the program you approved, credentials never appear in chat, and you can revoke access yourself at any time.
No. The program you approve controls who gets asked, how often, and at what moments - and it enforces quiet periods so nobody gets asked twice in a window. Restraint is part of the method.
It reaches you immediately, not in the weekly digest: the response, the context, and the client's history, so the recovery call happens while it still counts.
Whichever fits your business - it proposes a program during onboarding and you shape it in plain language. The processing works the same regardless: every answer read, themes surfaced, evidence kept.
A digest on your rhythm: what came in, the themes across responses, risks flagged with evidence, and praise worth reusing. Plus immediate flags for anything that should not wait.
It flags testimonial-grade quotes with the exact words and who said them, ready for your approval to use. Asking the client's permission stays with you - it just makes sure gold stops getting buried.
An AI employee that runs recurring inspections on the CRM portals you manage: broken automations, dirty data, drifted settings - found before your client finds them.
An AI employee that reads the health of every client relationship weekly - engagement signals across your systems - and flags the quiet drift before it becomes a cancellation call.
An AI employee that writes a per-client project digest every Monday: what shipped, what is in flight, what is blocked - so the week starts with the truth on one page.
An AI employee that drafts a short status email per active client every week - shipped, in flight, next - in your voice, for your approval, before anyone has to ask.
Requesting this role moves it up the roster - requests set the order roles open for hire, and you will hear the moment it opens.
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